For Patient & Visitors

Information for Patients & Visitors

Preventive Health Check-ups

Preventive Health Check-ups facilitate the Preservation of wellness and prevention of illness, thus ensuring.

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Health Tips

Choose and prepare foods with less salt and sodium..

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  • May 2017
    21
    PSRI HOSPITAL ORGANISED ORTHOPAEDIC CAMP
  • May 2017
    06
    FREE HEALTH CAMP

    A FREE HEALTH CHECK UP ORGANISED ON SATURDAY 06 MAY 2017.

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  • Mar 2017
    09
    World Kidney Day
  • Feb 2017
    12
    FREE HEALTH CAMP
  • Feb 2017
    11
    PSRI HOSPITAL ORGANISED FREE HEALTH CAMP
  • Jan 2017
    22
    PSRI HOSPITAL ORGANISED FREE ORTHOPAEDIC AND JOINT REPLACEMENT CAMP
  • Sep 2017
    23
    Gift of Life
  • Sep 2017
    20
    Fever panic grips delhi`ites

    The panic over Dengue and Chickengunya in the Capital has resulted in people rushing to hospitals.

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  • Mar 2017
    23
    Reason for diabetes
  • Mar 2017
    23
    heart ailments are on the rise

    Heart ailments are on the rise, not sparing even the younger generation,

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  • Mar 2017
    22
    PSRI Hospital & Matrix Diagnostics Center conducts 3rd successful OPD in Guwahati

    PSRI conducts 3rd successful OPD in Guwahati

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  • Mar 2017
    22
    Keep your eyes perfect
  • Dec 2016
    20
    females diet and fitness plan
  • Dec 2016
    19
    intervenional cardiology & electrophysiology speak

    Intervenional cardiology & electrophysiology Max Super speciality hospital said, " Yoga is the most proven methods to control stress. &quo

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  • Dec 2016
    12
    Verical veins are trap
  • Dec 2016
    12
    People who smoke regularly are most likely to have heart problems

    People who smoke regularly are most likely to have heart problems as compared to non-smokers.

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  • Dec 2016
    05
    Aids became the worst disease of the world
  • Nov 2016
    28
    people took advantage of free camp
  • Nov 2016
    28
    40 Crore are diabetic in India
  • Nov 2016
    28
    250 took advantage of psri camp
  • Nov 2016
    28
    250 people treated in free camp
  • Nov 2016
    22
    Hospitals usher in swiping changes

    The demonetisation drive is pushing hospitals towards more cashless transactions.

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  • Nov 2016
    19
    Both child will get love
  • Nov 2016
    14
    safeguard yourself during winters
  • Nov 2016
    12
    Children will not be upset, know how ?
  • Oct 2016
    20
    experts issue health advisory ahead of festivals
  • Oct 2016
    18
    world heart day
  • Oct 2016
    17
    Society Parenting

    "The child is the father of man" remarked William Wordsworth in a poem.

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  • Oct 2016
    13
    too much pollution in capital
  • Oct 2016
    12
    Dangerous Sweets and fire crackers on the occasion of diwali
  • Oct 2016
    12
    be alert on diwali
  • Oct 2016
    12
    nurturing your kids

    Parenting is an oppportunity for being your children friend, philospher and guide.

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  • Oct 2016
    11
    the key to health

    What kind of food we should eat to stay fit and healthy ?

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  • Oct 2016
    10
    problem caused to asthma and heart patients
  • Oct 2016
    07
    safeguard your health on diwali
  • Oct 2016
    06
    Strong bones
  • Oct 2016
    05
    Euryale ferox- The secret of health
  • Oct 2016
    04
    Can you escape from hereditary disease?
  • Sep 2016
    24
    Third successful OPD operation at PSRI hospital

    PSRI conducts 3rd successful OPD

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  • Sep 2016
    23
    PSRI conducts 3rd successful OPD

    PSRI conducts 3rd successful OPD

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  • Sep 2016
    21
    Promoting the cause

    Anju Sharma who runs and NGO is engaged in creating awareness about eye donation among the common people.

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  • Sep 2016
    20
    Prevent yourself from heart diseases

    As we all know, heart is an essential part of human body, we should take care of it.

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  • Sep 2016
    20
    heart disease- symptoms,causes, types and preventions

    As we all know, heart is an essential part of human body, we should take care of it.

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  • Sep 2016
    20
    healthy heart, happy heart

    Heart is an essential part of human body, we should take care of it.

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  • Sep 2016
    20
    Healthy and happy heart

    Heart is an essential part of human body, we should take care of it.

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  • Sep 2016
    20
    Transplantation of organs

    Transplantation of organs has undergone great advancement but it suffers from acute shortage of organs as there is inadequate awareness about the i

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  • Sep 2016
    20
    Government initiatives in organ transplant

    While noting that donating organs  is a gift of life and is an altruistic, egaltarian and essentially moral act, J.P Nadda, Union Minister of

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  • Sep 2016
    18
    Multispecialty health camp

    Multispecialty health camp had organized at G.K-2, New Delhi in association wi

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  • Aug 2016
    22
    Pressure tactics to blow your mind away

    While the manic use of horns by the drivers can drive citizens to the hospitals, is there a way that the horn manufacturers themselves can muffle t

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  • Jun 2016
    13
    Monsoon and Diabetes

    People with Diabetes need to take special precaution during the monsoon season. 

    Diabetes increases susceptibility to various types of

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  • May 2016
    31
    Prevent hair loss before hair begins to thin out.

     It’s better to use natural products to stop hair fall rather than to go for expensive treatments.

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  • Apr 2016
    28
    Importance Of Eye Examination

    Your eyes are the windows to your overall health?

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  • Feb 2016
    16
    This will make you avoid binge drinking this party season
  • Jan 2016
    18
    Smoking during winters could possibly kill you
  • Jul 2015
    17
    What are kidney stones?

    A kidney stone is a piece of solid material that forms in the kidney when minerals in the urine become very concentrated. Small stones often pass t

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  • Jul 2015
    17
    Kidney Transplant: Blood group matching no more a barrier

    Kidney transplant is a life saving treatment for kidney failure patients and now it can be easily done with almost 100% success. But the major prob

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  • Jul 2015
    01
    CAKUT (Congenital abnormality of kidney and urinary tract)

    In our country with population of more than 1 billion, children contribute 40 % of this population. Adult hospital based study have shown prevalenc

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  • Mar 2015
    28
    Life Style Diseases : A Preventable Epidemic

    About 13 percent of women and 9 per cent of men in urban India are over weight or obese. They face increased morbidity and mortality because of a n

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  • Mar 2015
    05
    Critical Care
  • Feb 2015
    17
    Critical Care: A difficult and intriguing case scenario.
    Mr. XYZ, a 32 years old amle, presented with since last 3-4 days history of fever with chills, loos motions, cough with expectoration and severe bodya
    Read more
  • Jan 2015
    15
    Understand the Female menstruction cycle - Dr. Rahul Manchanda

    Laparoscopy (pin whole/key whole) means looking in the abdominal cavity with a telescope through very small whole in order to diagnose and treat va

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  • Jan 2015
    01
    PSRI Hospital Wishing You Healthy & Prosperous New Year

    PSRI Hospital Wishing You Healthy & Prosperous New Year 2015. PSRI says that Healthy Detection is the best Prevention. 

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  • Dec 2014
    02
    17th Founders Day

    RJ Khurafati Nitin from fever 104 will do Live show at PSRI hospital between 5-8pm on the occasion of 17th founders day of PSRI. On this.

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  • Nov 0001
    30
    Centre for interterventional pain management-PSRI Hospital

    Our body said to be an unparalleled masterpiece of God’s creation. All that is required for its proper functioning, protection,and maintenan

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  • Nov 0001
    30
    Healthy Living

    Health or Disease?
    What you live with is dictated by your own actions. God has made us all healthy. It is upto us how we preserve that. If y

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  • Nov 0001
    30
    Gall Stone Ileus - rare entity in a common disease

    Gall stone disease is a very common problem in India and many surgeons end up doing laparoscopic cholecystectomy as a most common operation. Patien

    Read more
  • Dec 0000
    00
    Kidney Transplant: Blood group matching no more a barrier

    Kidney transplant is a life saving treatment for kidney failure patients and now it can be easily done with almost 100% success. But the major prob

    Read more

For Patient & Visitors

Information for Patients & Visitors

  • 24X7 Services
  • Admission Process
  • Bed Charges, Policy on change of bed category
  • Meal timings for patients
  • Meal timings for attendants
  • Visiting policy
  • Patient’s Rights
  • Patient’s Responsibilities
  • Information for Attendants and visitors
  • Billing and Discharge
  • Check out time
  • Important contact numbers within the Hospital

 

Some of the services available on 24 X 7 basis at the Hospital are:

  • Emergency Services Round the clock
  • Blood Bank
  • Pharmacy
  • Cafeteria Services.
  • Ambulance Services: Available for transporting the patients, Please contact Hospital Reception personally for availing Ambulance Services.
  • Parking Services:

 

Admission Process

Kindly bring the following documents at the time of Admission

 

Cashless/Corporate Patients :

  • Photo Identity proof
  • Current Year TPA Card / Current Year Policy Papers
  • Corporate ID Card / Corporate Medical Card
  • PSRI Registration Card.(if already issued to you)
  • Record of previous Investigations ,prescriptions or previous Discharge Summary

 

Cash Patients :

  • PSRI Reg. Card.(if already issued to you)
  • “Admission Advice note” by treating Consultant
  • Record of previous Investigations , prescriptions or previous Discharge Summary

 

 

Change of Bed Category :

  • Patient directly admitted in ICU undergoing any procedure/surgery will be charged as per single room.
  • At the time of transfer from ICU, if the patient opts for a bed category lower than the single room, the cost of procedure/ surgery already done shall be charged as per single room category.
  • In case of up gradation of room, all the charges shall apply as per the opted higher room category from day one except room rent.
  • In case the patient opts for lower category the charges for the lower category will be levied from the date and time when the request for change of category is executed and subject to clearing the dues till that time.
  • The transfer from ICU to ward will be subject to clearance of dues till that time.
  • In case of transfer to ICU the bed/room will have to be vacated.
  • Booking amount shall be adjusted in the final bill.
  • A deposit of 10% of the estimated bill will have to be made for non-medical/ non-admissible items such items are not payable by TPAs. Unutilized amount, if any, will be refunded at the time of discharge.
  • Where a patient is to be admitted and the desired category of bed is not available. The patient may opt for next available higher category bed & would be charged as per the category of admission.
  • A sum amounting to 90% of estimate cost will be deposited at the time of admission in case of admission for surgery. However the complete amount (100%) of the value for surgical, package will be deposited before the surgery of the patient.

 

Refund

Refunds will be made in cash for values up to Rs 10000/- only. Refund will be made by cheque for all sums more than Rs 10000/- within 6 working days

Patient's Meal Timings:

Morning Tea 6:30 a.m. to 7.00 a.m
Breakfast 8:30 a.m. to 9:00 a.m.
Mid Morning Soup 11:00 a.m.to11:30 a.m
Lunch 1.00 p.m. to 2:00 p.m.
Evening Tea 4:00 p.m.to 4.30 p.m
Evening Soup 6:00 p.m.to 6.30 pm
Dinner 7:30 p.m. to 8:30 p.m.
Bed Time Milk 9:30 p.m. to 10 p.m

 

Meal timings for Patient's Attendant:

Bed Tea  7:00 a.m  to 8:00 a.m.
Breakfast 8:30 p.m to 9:30 a.m.
Lunch 1:00 p.m to 3:00 p.m.
Evening Tea 4:30 p.m to 5:30 p.m.
Dinner 7:30 p.m to 9:30 p.m.

 

Kindly do not pay tip to the stewards

Visiting Policy
Visiting hours

All Wards: Mon-Sat

Summer
Evening - 17:00 hrs to 19:00 hrs

Winter
Evening - 16:30 hrs to 18:30 hrs

All Sundays & Holidays:
Morning - 11:00 hrs to 13:00 hrs
Evening - 16:30 hrs to 18:30 hrs

All ICUs - All Weekdays:
Morning - from 12:00 hrs to 12:15 hrs,
Evening - from 18:00 hrs to 18:15 hrs,

 

Patient Rights

  • Access to medical care
  • Continuity of care
  • Informed Consent
  • Refusal of treatment
  • Respect and dignity
  • Privacy and confidentiality
  • Access their clinical records
  • Personal safety and security
  • To know the expected cost of treatment
  • To know hospital rules and regulations
  • Follow their spiritual and cultural beliefs
  • Know the Identity of care providers
  • Information and education about healthcare needs
  • Grievance redressal

 

Patient’s Responsibilities

  • To provide complete and accurate information about himself, his current and past illness, medications and other matters pertaining to his/her health.
  • To follow the Treatment plan.
  • To take responsibility in case of refusal of treatment
  • To take care of his belongings.
  • In case of suggestions from OPD You are requested to fill-up the Confidential Suggestion Forms available at the Reception. You can also give your candid observation about the service rendered by the hospital and please put it in the suggestion box kept in the OPD Area.
  • In case of IPD the suggestion Form will be handed over to you by the Admin Officer on duty and you are requested to return back to him/her after filling all columns

 

Information for Attendants and visitors

  • Visiting hours and rules have been developed to ensure that the care of patients is not disrupted. Visitors must abide by the rules.
  • Visitors must park their vehicle in parking area only.
  • Children below 12 yrs of age are not allowed to visit the patient.
  • Outside medications are not allowed.
  • Fruits and Flowers are not allowed in the Hospital premises.
  • Entry to patient room is strictly on the basis of Attendant/ Visitor Pass.
  • Attendant & Visitor's Pass - one each will be issued at the time of admission for patients getting admitted in a Sharing rooms and 1 Attendant & 1 Visitor Pass issued to Single/Deluxe Rooms.
  • Only One attendant is allowed to stay with patient on 24 hrs basis (over night).
  • The passes are transferable.
  • Passes are issued from the Admission Desk at the time of Admission.
  • Additional passes are issued in case of a child when both parents need to stay. In case of admission of a senior citizen 2 passes are issued 1 is valid for 24 hours and other one for 12 hours.
  • Approval for additional passes will be given by Manager Front Office and in case of holidays or Sunday’s by Administrative officer on duty.
  • The Attendants have to vacate the room/bed whenever their patient is shifted to any critical care area or for a surgery/procedure.
  • Attendants waiting area is on the Ground floor. Attendants of ICU patients can also wait in waiting area on Ground floor and for night stay in the ICU waiting Area in the 2 nd floor. (Only one ICU Attendant per patient can stay overnight).
  • Please do not bring any valuables to the Hospital. Hospital Management shall not be responsible for any loss of your valuables.
  • Please keep your mobiles and valuables in safe custody .Do not handover such items to any unknown persons or Hospital Staff.
  • Please switch off your Phones and other wireless equipments in ICU AREA as these may interfere with sophisticated patient monitoring systems. They can be kept on a silent mode and handed over to the security officer before entering the ICU.
  • Attendants in Single, Deluxe Rooms are advised not to leave the room unattended. However, if you are leaving the room along with the patient for any reason, please inform the concerned Sister-in charge or Staff Nurse on-duty for making arrangements to lock your room.
  • No outside food allowed however food brought from home can be taken only in cafeteria at the ground floor.
  • Attendants can order food as per the menu from hospital restaurant.
  • Smoking and drinking (alcohol) in the hospital are criminal offences and as such are strictly prohibited.
  • Violence against medical, paramedical, other hospital staff and damage to hospital property are punishable offences.
  • Use of electrical appliances other than hospital equipment is not allowed and washing of clothes is strictly prohibited.
  • Please conserve Water & Electricity.
  • Hospital reserves the right of admission for anyone patients and / or visitors.

 

For any problem regarding Patient care, Housekeeping, Maintenance or Food, please contact

  • Sister In-charge/Staff nurse on duty or Floor Assistant.
  • If the problem persists please contact Administrative Officer on Duty.

 

Infection control measures for your Patient

  • Wash hands/ use hand rub solution before and after touching the patient.
  • Please do not sit on the patient bed or touch the surgical sites, dressings or any tubing’s attached with patient (IV cannula, urinary catheter, Ryle’s tube etc).
  • Do not enter the patient’s room if you are suffering from cough, fever, skin disease, conjunctivitis.
  • Visit to be limited to one person for each patient at any one time
  • Stick to the allocated visiting hours.
  • Do not bring flowers/ fruits/ food for the patients as these may carry infection
  • Beware “All blood, body fluids and tissue as potentially infectious”
  • Do not litter. Use black bag/ bins for disposal of general waste
  • Strictly adhere to visitor's policy to provide safer environment to your patient

 

Billing & Discharge:

  • Billing cycle is from 12 noon to 12 noon, however on the day of discharge if the patient vacates the room by 4p.m no room charges shall be levied for that day. In case patient vacates the room by 6 pm half day room rent shall be levied & beyond 6 pm full day charge will be levied.
  • Payments are to be made in advance and whenever intimation for advance deposit is given to you, please clear the same.
  • For any problem regarding Billing, please contact Admin on Duty.
  • When a consultant advises Discharge of the patient. It is a time consuming process as it takes time to prepare the discharge summary, final bill As soon as the final bill is ready, you will be called to report to the Billing Counter. Please bear with us till then.

 

Check out time:

  • Check out time is 12.00 noon
  • Doctor's visit and Operation charges are levied according to the category in which patient is admitted.
  • All payments are to be made in cash or through Credit Card.
  • Kindly Contact Reception for any kind of help, please contact our Patient Relation Executive for Preventive Health Check-ups, Corporate and Medical Beneficial schemes provided by this hospital.

 

Important Telephone numbers/ extension numbers of the Hospital:

Emergency : 725
Front Desk
Reception
TPA between  ( 9 to 7 Only)
: 800/ 729
: 900/ 999
: 860
Billing : 718/ 918
Admissions : 886
Lab Blood Bank : 717/ 817/ 780
Radiology : 721
Food and beverage Housekeeping Maintenance : 744 / 885/ 752