PUSHPAWATI SINGHANIA HOSPITAL & RESEARCH INSTITUTE
A MULTI SPECIALITY HOSPITAL
Press Enclave Marg, Sheikh Sarai - II,
New Delhi - 110017
Information for Patients & Visitors
Bed Charges, Policy on change of bed category
Meal timings for patients
Meal timings for attendants
Information for Attendants and visitors
Billing and Discharge
Check out time
Important contact numbers within the Hospital
Some of the services available on 24 X 7 basis at the Hospital are:
Emergency Services Round the clock
Ambulance Services: Available for transporting the patients, Please contact Hospital Reception personally for availing Ambulance Services.
Kindly bring the following documents at the time of Admission
Cashless/Corporate Patients :
Photo Identity proof
Current Year TPA Card / Current Year Policy Papers
Corporate ID Card / Corporate Medical Card
PSRI Registration Card.(if already issued to you)
Record of previous Investigations ,prescriptions or previous Discharge Summary
Cash Patients :
PSRI Reg. Card.(if already issued to you)
“Admission Advice note” by treating Consultant
Record of previous Investigations , prescriptions or previous Discharge Summary
Change of Bed Category :
Patient directly admitted in ICU undergoing any procedure/surgery will be charged as per single room.
At the time of transfer from ICU, if the patient opts for a bed category lower than the single room, the cost of procedure/ surgery already done shall be charged as per single room category.
In case of up gradation of room, all the charges shall apply as per the opted higher room category from day one except room rent.
In case the patient opts for lower category the charges for the lower category will be levied from the date and time when the request for change of category is executed and subject to clearing the dues till that time.
The transfer from ICU to ward will be subject to clearance of dues till that time.
In case of transfer to ICU the bed/room will have to be vacated.
Booking amount shall be adjusted in the final bill.
A deposit of 10% of the estimated bill will have to be made for non-medical/ non-admissible items such items are not payable by TPAs. Unutilized amount, if any, will be refunded at the time of discharge.
Where a patient is to be admitted and the desired category of bed is not available. The patient may opt for next available higher category bed & would be charged as per the category of admission.
A sum amounting to 90% of estimate cost will be deposited at the time of admission in case of admission for surgery. However the complete amount (100%) of the value for surgical, package will be deposited before the surgery of the patient.
Refunds will be made in cash for values up to Rs 10000/- only. Refund will be made by cheque for all sums more than Rs 10000/- within 6 working days
Patient's Meal Timings:
6:30 a.m. to 7.00 a.m
8:30 a.m. to 9:00 a.m.
Mid Morning Soup
11:00 a.m.to11:30 a.m
1.00 p.m. to 2:00 p.m.
4:00 p.m.to 4.30 p.m
6:00 p.m.to 6.30 pm
7:30 p.m. to 8:30 p.m.
Bed Time Milk
9:30 p.m. to 10 p.m
Meal timings for Patient's Attendant:
7:00 a.m to 8:00 a.m.
8:30 p.m to 9:30 a.m.
1:00 p.m to 3:00 p.m.
4:30 p.m to 5:30 p.m.
7:30 p.m to 9:30 p.m.
Kindly do not pay tip to the stewards
All Wards: Mon-Sat
Summer Evening - 17:00 hrs to 19:00 hrs
Winter Evening - 16:30 hrs to 18:30 hrs
All Sundays & Holidays: Morning - 11:00 hrs to 13:00 hrs
Evening - 16:30 hrs to 18:30 hrs
All ICUs - All Weekdays: Morning - from 12:00 hrs to 12:15 hrs, Evening - from 18:00 hrs to 18:15 hrs,
Access to medical care
Continuity of care
Refusal of treatment
Respect and dignity
Privacy and confidentiality
Access their clinical records
Personal safety and security
To know the expected cost of treatment
To know hospital rules and regulations
Follow their spiritual and cultural beliefs
Know the Identity of care providers
Information and education about healthcare needs
To provide complete and accurate information about himself, his current and past illness, medications and other matters pertaining to his/her health.
To follow the Treatment plan.
To take responsibility in case of refusal of treatment
To take care of his belongings.
In case of suggestions from OPD You are requested to fill-up the Confidential Suggestion Forms available at the Reception. You can also give your candid observation about the service rendered by the hospital and please put it in the suggestion box kept in the OPD Area.
In case of IPD the suggestion Form will be handed over to you by the Admin Officer on duty and you are requested to return back to him/her after filling all columns
Information for Attendants and visitors
Visiting hours and rules have been developed to ensure that the care of patients is not disrupted. Visitors must abide by the rules.
Visitors must park their vehicle in parking area only.
Children below 12 yrs of age are not allowed to visit the patient.
Outside medications are not allowed.
Fruits and Flowers are not allowed in the Hospital premises.
Entry to patient room is strictly on the basis of Attendant/ Visitor Pass.
Attendant & Visitor's Pass - one each will be issued at the time of admission for patients getting admitted in a Sharing rooms and 1 Attendant & 1 Visitor Pass issued to Single/Deluxe Rooms.
Only One attendant is allowed to stay with patient on 24 hrs basis (over night).
The passes are transferable.
Passes are issued from the Admission Desk at the time of Admission.
Additional passes are issued in case of a child when both parents need to stay. In case of admission of a senior citizen 2 passes are issued 1 is valid for 24 hours and other one for 12 hours.
Approval for additional passes will be given by Manager Front Office and in case of holidays or Sunday’s by Administrative officer on duty.
The Attendants have to vacate the room/bed whenever their patient is shifted to any critical care area or for a surgery/procedure.
Attendants waiting area is on the Ground floor. Attendants of ICU patients can also wait in waiting area on Ground floor and for night stay in the ICU waiting Area in the 2 nd floor. (Only one ICU Attendant per patient can stay overnight).
Please do not bring any valuables to the Hospital. Hospital Management shall not be responsible for any loss of your valuables.
Please keep your mobiles and valuables in safe custody .Do not handover such items to any unknown persons or Hospital Staff.
Please switch off your Phones and other wireless equipments in ICU AREA as these may interfere with sophisticated patient monitoring systems. They can be kept on a silent mode and handed over to the security officer before entering the ICU.
Attendants in Single, Deluxe Rooms are advised not to leave the room unattended. However, if you are leaving the room along with the patient for any reason, please inform the concerned Sister-in charge or Staff Nurse on-duty for making arrangements to lock your room.
No outside food allowed however food brought from home can be taken only in cafeteria at the ground floor.
Attendants can order food as per the menu from hospital restaurant.
Smoking and drinking (alcohol) in the hospital are criminal offences and as such are strictly prohibited.
Violence against medical, paramedical, other hospital staff and damage to hospital property are punishable offences.
Use of electrical appliances other than hospital equipment is not allowed and washing of clothes is strictly prohibited.
Please conserve Water & Electricity.
Hospital reserves the right of admission for anyone patients and / or visitors.
For any problem regarding Patient care, Housekeeping, Maintenance or Food, please contact
Sister In-charge/Staff nurse on duty or Floor Assistant.
If the problem persists please contact Administrative Officer on Duty.
Infection control measures for your Patient
Wash hands/ use hand rub solution before and after touching the patient.
Please do not sit on the patient bed or touch the surgical sites, dressings or any tubing’s attached with patient (IV cannula, urinary catheter, Ryle’s tube etc).
Do not enter the patient’s room if you are suffering from cough, fever, skin disease, conjunctivitis.
Visit to be limited to one person for each patient at any one time
Stick to the allocated visiting hours.
Do not bring flowers/ fruits/ food for the patients as these may carry infection
Beware “All blood, body fluids and tissue as potentially infectious”
Do not litter. Use black bag/ bins for disposal of general waste
Strictly adhere to visitor's policy to provide safer environment to your patient
Billing & Discharge:
Billing cycle is from 12 noon to 12 noon, however on the day of discharge if the patient vacates the room by 4p.m no room charges shall be levied for that day. In case patient vacates the room by 6 pm half day room rent shall be levied & beyond 6 pm full day charge will be levied.
Payments are to be made in advance and whenever intimation for advance deposit is given to you, please clear the same.
For any problem regarding Billing, please contact Admin on Duty.
When a consultant advises Discharge of the patient. It is a time consuming process as it takes time to prepare the discharge summary, final bill As soon as the final bill is ready, you will be called to report to the Billing Counter. Please bear with us till then.
Check out time:
Check out time is 12.00 noon
Doctor's visit and Operation charges are levied according to the category in which patient is admitted.
All payments are to be made in cash or through Credit Card.
Kindly Contact Reception for any kind of help, please contact our Patient Relation Executive for Preventive Health Check-ups, Corporate and Medical Beneficial schemes provided by this hospital.
Important Telephone numbers/ extension numbers of the Hospital: